Shipping policy

SHIPPING POLICY

Last updated: July 5, 2026

OUR COMMITMENT TO CLEAR DELIVERY EXPECTATIONS. This Shipping Policy explains how Ayurveda Sutra processes, ships, and supports orders placed through our website.

At a Glance

Topic	Current Policy
Where we ship	United States only at this time. Shipping availability and rates are shown at checkout.
Processing time	Most in-stock orders are processed within 1-2 business days.
Standard delivery	Typically 3-6 business days after an order has shipped, depending on destination and carrier service.
Tracking	A shipping confirmation with tracking is sent once your order is on its way.
Help with an order	Email support@ayurvedasutra.co with your order number.

1. Shipping Destinations

Ayurveda Sutra currently ships orders to addresses within the United States. We do not currently offer international shipping. Available shipping options, service levels, and rates may vary by destination and will be shown at checkout before you complete your order.

We may use USPS, UPS, FedEx, or another reliable carrier to fulfill an order. The carrier used for your shipment may differ from the delivery option or estimated transit time displayed at checkout, provided that the selected service level is honored.

2. Order Processing

Most in-stock orders are processed within 1-2 business days after an order is placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during major promotions, product launches, holidays, or periods of unusually high demand may require additional processing time. If we expect a meaningful delay, we will make reasonable efforts to contact you using the email address provided at checkout.

Processing time is separate from carrier transit time. An order is considered shipped when it has been transferred to the carrier or accepted into the carrier network.

3. Shipping Rates and Delivery Estimates

Shipping rates and available delivery options are displayed at checkout. Any applicable free-shipping offer, promotional shipping rate, or delivery threshold will be shown at checkout and is subject to the terms communicated with that offer.

For standard shipping, delivery typically takes 3-6 business days after an order has shipped. Delivery estimates are provided for convenience and are not guaranteed delivery dates. Actual delivery timing depends on the selected service, destination, carrier operations, weather, holidays, and other factors outside our reasonable control.

Please review the shipping details displayed at checkout before placing your order. We may update shipping rates, available service levels, and delivery estimates from time to time.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation to the email address used at checkout. Where tracking is available, the confirmation will include a tracking number and link or instructions for following your shipment.

Please allow the carrier time to scan and activate tracking after you receive a shipping confirmation. Tracking updates can occasionally take 24-48 hours to appear.

5. Shipping Address Changes and Cancellations

Please carefully review your shipping address before submitting an order. Contact us as soon as possible at support@ayurvedasutra.co if you need to request a change or cancellation. We cannot guarantee changes or cancellations once an order has been submitted, processed, or shipped.

Ayurveda Sutra is not responsible for delays, failed delivery, or additional costs caused by an incorrect, incomplete, or undeliverable address provided at checkout. If an order is returned to us because an address was incorrect, incomplete, unclaimed, or refused, we may contact you regarding reshipment. Additional shipping charges may apply before an order is reshipped.

6. Delays, Lost Packages, and Packages Marked Delivered

Carrier delays can occur due to weather, holidays, high-volume periods, service disruptions, or other circumstances outside our reasonable control. While we cannot guarantee delivery dates, we will do our best to help when an issue arises.

If your tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, building management, and your local carrier first. Contact us at support@ayurvedasutra.co within 7 days of the marked delivery date with your order number and any relevant details. We will help review the situation and, where appropriate, assist with a carrier inquiry.

If a shipment appears lost in transit, please contact us promptly. We may request additional information needed to open a carrier inquiry or claim. Any resolution will be evaluated based on the circumstances of the shipment and applicable carrier information.

7. Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@ayurvedasutra.co. Include your order number and clear photos of the item, packaging, and shipping box where applicable. We will review the issue and work with you to make it right through a replacement, refund, or another appropriate resolution.

8. Returns and Refunds

For return eligibility, hygiene-related restrictions, and refund timing, please review our Refund Policy. Because Ayurveda Sutra products are personal intimate-care products, only unopened and unused items in their original sealed packaging may be eligible for return, subject to our Refund Policy.

9. Contact Us

For questions about shipping, an existing order, or delivery support, please contact:

Ayurveda Sutra Customer Care
support@ayurvedasutra.co

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, shipping partners, or legal requirements. The updated version will be posted on this website with a revised “Last updated” date.