Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

Because Ayurveda Sutra products are personal intimate-care products, we can only accept returns for items that are unopened, unused, and in their original sealed packaging. Products that have been opened, used, or damaged after delivery are not eligible for return due to hygiene and safety considerations.

To begin a return, please contact us at support@ayurvedasutra.co with your order number and the reason for your return. If your return is approved, we will provide instructions for sending your item back.

Please do not send items back without contacting us first. Unapproved returns may not be accepted.

For approved returns that are not due to our error, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the incorrect product, contact us within 7 days of delivery at support@ayurvedasutra.co.

Please include your order number and clear photos of the item, packaging, and shipping box where applicable. We will review the issue and work with you to make it right through a replacement, refund, or another appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for opened or used intimate-care products.

We also do not accept returns on:

  • Sale or promotional items

  • Gift cards

  • Products that were damaged after delivery due to misuse, improper storage, or normal wear

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges at this time.

If you received an unopened item and would like a different product, you may request a return for the eligible item. Once your return is approved, you may place a new order for the product you prefer.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we confirmed your refund, please contact us at support@ayurvedasutra.co.